Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.
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Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives.
Aditya Birla Financial Services Group. Finance General Management Marketing. The Manager as Artist. We make the greatest data maps. Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.
Implementation framework differentiates good case study solutions from great case study solutions. Like Us and Get Updates: How Does it Work? Results Ethical Decision Making: Focus on the following – Zero down on the central problem and two to five related problems in the case study.
Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to the existing base of managinv as well as growing sergices clientele base. The overlapping of services amongst the two units has created sense of rivalry amongst these two cjtyside.
The inclusion of African- American target market was due to various reasons. Evaluate each detail in the case citysice in light of the HBR case study analysis core ideas.
The competitive advantage that Cityside bank had over other bank was its long history of serving to the local consumers as well as its presence in the market as a civersity bank, which led to create a sense of cohesiveness amongst the target market. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.
It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals. These remain the true competitive advantage which cannot be replicated by any of other player in the market.
You can do business case study analysis by following Fern Fort University step by step instructions. Secondly, the two pronged strategy led the management to seize the local consumers by deposit and housing schemes through its retail operations whereas, targeting high money market accounts through its external deposits.
The goal of the business case study is not only to identify problems and recommend solutions but also to provide a qt to implement those case study solutions. When we are writing case study solution we often have details on our screen as well as in our head. Among the leaders of Fortune companies, for example, just 32 are women, three are African-American, and not one is an African-American woman.
Ely and Ingrid Vargas. Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers. The challenge that Ron Wilkins has to face in the racially diverse group of management that composes of two strategic units was to maintain the essence of diversity, which was the main attraction point for bank services.
In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills. Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution.
However due to low diffusion of the employees of different racial background in other unit; the situation led to cultivate a sense of stereotype. Send your data or let us do the research.
The organization inducted minorities due to the matching needs of setvices target market however; the approach remained a discriminated process as the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.
The scope of the recommendations will be limited to the particular unit but servicrs have to take care of the fact citysire your recommendations are don’t directly contradict the company’s overall strategy. The case analysis reveals that post white neighborhood the influx of all blacks in retails deposit unit led to bring a classification based on gender which aggravated the stance of racial discrimination.
Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.
Managing Diversity at Cityside Financial Services by Ashley Lecheler on Prezi
It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect. You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.
Case study solutions can also provide recommendation for the business manager or leader described in the business case study. Colella and Eden B. In managing diversity there is a mix of factor that is associated with the diverse workforce present in any organization. Organizational Remedies for Discrimination. Ely, Ingrid Vargas Case Study Description Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.
For example you can recommend a low cost strategy but the company core competency is design differentiation.
Managing Diversity at Cityside Financial Services Case Study Analysis & Solution
These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment. After refreshing your mind, read your case study solution critically. This led to form two sales units that were focusing on differential set of customer segments.
The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.